Webfoot Painting

The Situation

Established in 2003, Webfoot Painting has long been a leader in the painting industry in Bend, Oregon, and its surrounding areas. By 2018, Webfoot Painting was on the lookout for a game-changing software solution to empower their sales team, streamline project estimation, and harmonize their sales and production efforts. After a thorough evaluation of available options, Webfoot made the decision to partner with PaintScout. 

With PaintScout, Webfoot Painting was able to address 3 fundamental needs:

1. Redefining estimation with on-site precision

Before PaintScout, Webfoot Painting faced a challenge familiar to many in the industry: Estimators couldn’t produce on-the-spot estimates, often requiring additional office time to fine-tune proposals. According to Gavin Hepp, Director of Sales at Webfoot, “PaintScout allows us to run more bids in a week and yields more time for bonding with customers and follow-up activities — ultimately leading to more sales.” 

2. Sustained sales growth with consistent results

One year after embracing PaintScout, Webfoot witnessed a remarkable 19% surge in sales. Hepp attributes this growth to the ability to swiftly price projects and invest more time in nurturing long-lasting customer relationships. The accelerated proposal creation-process has revolutionized their bid production capabilities, enabling them to operate more efficiently and fuel their growth.

3. Seamless collaboration bridges the sales-production divide

Miscommunication between sales and production teams can lead to costly errors. This concern loomed large for Webfoot Painting, given the volume of projects they undertake each week. With PaintScout in their toolkit, they have successfully bridged the gap! They now seamlessly integrate web links into estimates and work orders, accessible by their field crews. 

The inclusion of pictures in estimates and work orders was also a game-changer for their production team. Hepp explains, “The ease of including pictures within proposals and the speed of creating job folders with live web links in PaintScout has significantly improved our communication.”

Webfoot Painting’s journey with PaintScout is a testament to how embracing innovative solutions can drive significant improvements, not only in efficiency but also in their bottom line. With PaintScout, they’ve achieved the precision, consistency, and communication needed to thrive in a competitive industry!